Update: November 15, 2017 10:30PM
We have begun re-establishing services for some billers for whom we act as a primary or sole solution service provider.
We are in contact with other billers to discuss alternative solutions. For these billers, all walk-in locations serviced by TIO Networks, Softgate PayXchange and Global Express are unable to process bill payments and other related services until further notice. Customers of the billers who are impacted should contact their biller directly to explore payment alternatives. We remain committed to working with our biller partners to address this situation as quickly and efficiently as possible, in a manner that protects customers and their data.
We will continue to post updates to www.tio.com. If you would like to speak to someone about this situation, please call (866) 710-0846.
On Friday, November 10, 2017, TIO Networks suspended our operations due to the discovery of security vulnerabilities on the TIO platform and issues with TIO's data security program. While we apologize for any inconvenience this suspension of services may cause, the security of TIO's systems and the protection of TIO's customers are our highest priorities. We are actively investigating this situation and working with appropriate authorities to safeguard TIO customers.
TIO was acquired by PayPal in July 2017. The network security vulnerabilities were discovered during PayPal's standard pre-integration testing process.
The PayPal network is not impacted by this situation in any way and PayPal's customers' data remains secure. The TIO systems are separate from the PayPal network.
If you would like to speak to someone about this situation, please call (866) 710-0846.